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Oliver Buchannon
Natália Tôrres

Service Design Lead helping people build system thinking in the AI era.

AI

+2

Service across Societies: How Services Became the Infrastructure Behind Modern Life

Jun 12, 2026

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13 min read

Service across Societies: How Services Became the Infrastructure Behind Modern Life

How digital services are redefining the way we live, move, work, and belong.

Natália Tôrres
Natália Tôrres
Service in the Real World: How systems differ across Public, Private, and Market Models

May 15, 2026

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9 min read

Service in the Real World: How systems differ across Public, Private, and Market Models

Why the value, structure, and operational role of service changes across different business and institutional models.

Natália Tôrres
Natália Tôrres

AI

+2

In a world of robots, Be a Human! Understanding Service in the AI Era.

Apr 17, 2026

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14 min read

In a world of robots, Be a Human! Understanding Service in the AI Era.

Why value is shifting from interfaces to systems and what that means for your career.

Natália Tôrres
Natália Tôrres

The Curious Society

Tired of brainless AI? This Newsletter helps you build system thinking & service design skills.

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